1) About Us
Accident Assist Network Ltd (“AAN”, “we”, “us”, “our”) is a company registered in England and Wales (Company No. 16705258). We operate the website accidentassistnetwork.co.uk and a 24/7 helpline to coordinate post-accident vehicle-damage-only services across England.
Contact (non-marketing enquiries):
Phone: 020 4577 1120 | WhatsApp: 07585 300 600
Email: accidentassistnetwork@gmail.com
2) Our Status (Important)
We are an independent post-accident services coordinator.
We do not provide legal advice, insurance intermediation, or regulated claims-management services.
We are not authorised by the Financial Conduct Authority (FCA) and there is no Financial Ombudsman Service (FOS) route for our services.
We coordinate introductions and logistics with vetted third-party providers (recovery, storage, repairers and vehicle-hire firms). Any service you take from those providers is a separate contract between you and them.
3) What We Do
Subject to eligibility (see section 5), we may:
Arrange roadside recovery and secure storage of your damaged vehicle.
Coordinate independent damage assessment and repairs with approved repairers.
Introduce you to providers of like-for-like replacement vehicles (including taxis/PHVs and courier bikes).
Provide multi-language support (English, Romanian, Urdu, Tamil, Hindi).
We do not liaise directly with insurers. Communication with your insurer or the at-fault insurer remains yours or your appointed representative’s responsibility. We may, with your consent, share information with partner providers so they can assist you.
4) Where We Operate
England only (London-first focus). We do not operate in Scotland, Wales or Northern Ireland.
5) Eligibility & Screening
Our services are designed for recent, non-fault, vehicle-damage incidents. Minimum criteria:
No existing claim has been started with your own insurer or any other company.
You reasonably believe the incident is non-fault/third-party.
Your vehicle still needs repair (i.e., damage affecting roadworthiness/value).
The accident occurred in England.
The accident happened within the last 15 days.
We rely on the accuracy of the details you provide. If the criteria are not met, or later prove inaccurate, we may decline or withdraw coordination. You remain responsible for any charges you have agreed with third-party providers.
6) Your Responsibilities
You agree to:
Provide complete, true and current information and share supporting documents on request.
Tell us immediately if you start a claim elsewhere, liability changes, or the vehicle becomes repaired/sold.
Follow reasonable instructions from any provider (e.g., returning a hire vehicle promptly; attending inspections).
Mitigate your losses (e.g., avoid unnecessary storage time; keep accurate records).
Not instruct multiple companies for the same incident at the same time.
7) Fees, Charges & Referral Arrangements
No upfront fee is charged by AAN to assess eligibility or coordinate introductions.
Where agreed in writing, AAN may charge a small, pre-agreed service fee, typically deducted only after an at-fault insurer settlement is achieved. We will confirm the amount and basis in writing before any charge.
We may receive marketing or referral fees from partner providers. We will disclose general information about such arrangements upon request.
Important: If eligibility fails, liability is disputed, you cancel after services have begun, or you breach a provider’s terms, third-party charges (e.g., recovery, storage, inspection, hire, repair) may still apply under your separate contract with that provider. Always read the provider’s terms before you agree.
8) Third-Party Providers & Your Contracts
We introduce and coordinate only. We are not a party to the contract between you and any provider. Providers are solely responsible for the performance of their services, standards, pricing and timelines. Any queries, invoices, losses or disputes relating to a provider’s service must be addressed with that provider.
9) Communications, Languages & Recordings
We can support you in English, Romanian, Urdu, Tamil and Hindi. For legal interpretation, the English version prevails. We may record calls and keep written communications for training, quality and dispute-resolution purposes—see our Privacy Notice for details.
10) Website Use & Content
Site content is for general information only. It is not legal, financial or insurance advice.
We try to keep information accurate and updated but make no guarantee that content is complete, error-free or suitable for your situation.
We may link to third-party websites; we are not responsible for their content, security or practices.
11) Intellectual Property & Permitted Use
All text, graphics, logos and other content on our website are owned by or licensed to AAN. You may download/print a single copy for personal use only and must not modify, distribute or use content commercially without our written permission.
12) Prohibited Use & Security
Do not misuse our site (e.g., introduce malware, attempt unauthorised access, or attack the site). We do not guarantee the site will be secure or free from bugs or viruses; use suitable antivirus protection.
13) Liability
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot lawfully be excluded.
To the fullest extent permitted by law:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or services.
We are not liable for any indirect or consequential loss (e.g., loss of earnings, use, opportunity, goodwill).
For losses arising directly from our own breach of these Terms, our total aggregate liability to you shall not exceed the higher of £1,000 or the total AAN service fees you actually paid to us in the 12 months before the event giving rise to the claim.
You may have statutory rights as a consumer that cannot be limited; nothing in these Terms affects those rights.
14) Privacy
We process personal data in line with our Privacy Notice (see website footer). That explains what we collect, our lawful bases, how long we keep information, who we share it with (e.g., partner providers) and your rights.
15) Complaints (AAN Internal Process)
If you are unhappy with our coordination service:
Tell us as soon as possible by phone, WhatsApp or email (see Section 1).
We will acknowledge within 5 working days and aim to issue a final response within 28 days.
If you remain dissatisfied, you can seek advice from Citizens Advice or explore Alternative Dispute Resolution options. (There is no FOS route because our service is not FCA-regulated.)
For complaints about a third-party provider, please use their complaints process directly.
16) Changes to These Terms
We may update these Terms from time to time. The latest version will be posted on our website and applies from the date shown at the top. Continued use of our site/services after changes means you accept the updated Terms.
17) Severance
If a court finds any part of these Terms unlawful or unenforceable, the remaining sections will continue in full force and effect.
18) Governing Law & Jurisdiction
These Terms and any non-contractual obligations are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
By using our website or requesting coordination, you confirm you have read and accept these Terms.
If you need this document in another language, please ask and we’ll provide a translated copy for convenience (English prevails).
“1 Call, we sort it all.”
