Holiday Accident Claim 5 Things UK Drivers Must Know
Holiday Accident Claim made simple: a calm, step-by-step guide…
We provide courtesy replacement vehicles promptly, keeping you on the road while your claim and repairs are processed.
Arrivals forecourt, Birmingham Airport – 06 : 05 a.m. Your Tesla Model 3 is sideswiped by a hire car while you’re helping passengers unload. Security need the damaged EV moved, and you’ve another airport run tomorrow. Accident Assist Network steps in—because the road never waits.
Our advisor confirms the collision is non-fault on a three-way call with the other driver’s insurer.
A like-for-like electric replacement is reserved through our 1 000-vehicle partner network
Paperwork is explained—in English and Romanian—so every clause is crystal clear before you sign with the hire provider.
Within 24 hours the fully charged replacement EV is delivered to your driveway, ready for the next booking.
A non-fault crash shouldn’t park your life. UK research shows an average repair leadtime of 13.5 days for modern vehicles (Source: https://www.cap-hpi.com).* During that time :
Accident Assist Network solves these problems by co-ordinating with their nationwide
fleet partners— at no upfront cost to you.
| Step | What Happens | Your Benefit |
|---|---|---|
| 1. Call & Confirm | 24/7 hotline or WhatsApp → we verify non-fault status & collect insurer details. | Peace of mind in minutes. |
| 2. Reserve & Explain | We book a like-for-like vehicle with a trusted hire partner and translate all paperwork (English, Romanian, Urdu, Tamil, Hindi). | Total clarity before you sign. |
| 3. Deliver & Handover | Hire partner drops the vehicle within 24 h—including evenings & weekends. | Back on the road quickly. |
| 4. Collect & Close | Once your car is repaired or written off, your car damage is settled, the hire partner collects. | Zero admin at the finish line. |
Drivers lose zero shifts when their replacement arrives plated, metered and fully insured. All partner vehicles comply with the TfL Taxi and Private Hire Vehicle Licensing Guide (https://content.tfl.gov.uk/ph-vehicle-licensing-guide.pdf).
A TfL enforcement blitz in 2023 issued 1 800+ fixed penalties to non-compliant PHVs (Source: https://www.london.gov.uk).* Avoid fines—drive legal from minute one.
According to Courier News, London riders cover 76 miles/day on average (https://www.couriernews.co.uk).* A dependable replacement keeps that mileage (and
income) flowing.
Chauffeur clients expect comfort. Our partners hold executive saloons (e.g., MercedesBenz E-Class) and premium EVs.
Accident Assist Network’ hub is in Wembley, but hire partners span every English county. Telematics data from Motor Lease Association shows that 85 % of replacement bookings can be fulfilled within 24 h if a fleet exceeds 500 vehicles.* With 1 000+ units on tap, we meet that benchmark daily.
Who pays?
Hire partner invoices the at-fault insurer. You pay £0 upfront.
I don't speak fluent English.
Multilingual support in Romanian, Urdu, Tamil, Hindi and 8 other languages.
Will my no-claims bonus be hit?
Claim goes on the other driver's policy — not yours.
Is this compliant?
Vehicles & paperwork handled by trained and knowledgeable staff members
The British Vehicle Rental & Leasing Association (BVRLA) reports that regulated hire firms cut average claim cycle time by 11 % vs. insurer-supplied courtesy cars (https://www.bvrla.co.uk).* Faster keys = faster income.
We do not provide credit hire. All contracts are between you and the hire supplier. You are explained hire agreements in your language.
Accident Assist Network only co-ordinates logistics for non-fault accidents.
Disclaimers on our main page and footer clarify our non-regulated role.
Take clear photos of the other driver's insurance disc or app ID. Datassential UK found claims with verified insurer details settle 37% faster.
Crash happened in England
Clearly not your fault (witness, police ref, dashcam, or admission)
Other vehicle insured
You need mobility for work or family
You hold a full UK licence (or taxi/PHV badge)
Unsure? WhatsApp us a voice note. We reply in under 15 minutes,
Accident Assist Network coordinates vehicle-damage claims only. We are not FCA-regulated, do not offer personal-injury services, and our work is not covered by the Financial Ombudsman Service or Financial Services Compensation Scheme.
We aim for delivery within 24 h nationwide; 12 h in major cities.
No. The hire agreement is with the rental company. We simply co-ordinate and chase insurers.
Our partner fleet company make all possible necessary checks on liability prior to provide you hire car. They would explain you in case they are not sure about liability on initial stage. If the at-fault insurer U-turns later on, you may become responsible for reasonable hire charges. We will:
alert you immediately, 2) share all evidence, 3) discuss exit or litigation options.
Standard cars & taxis: unlimited UK mileage. Vans & bikes: reasonable use for your trade.
Holiday Accident Claim made simple: a calm, step-by-step guide…
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