Who we are

Accident Assist Network Ltd (“AAN”, “we”, “us”) is the controller of personal data processed in connection with our services and website accidentassistnetwork.co.uk. Company No: 16705258.
Contact: accidentassistnetwork@gmail.com | 020 4577 1120 | 07585 300 600 (WhatsApp)
ICO status: We are registered with the Information Commissioner’s Office (ICO), Registration No: ZB987426.

What We Do

We coordinate post-accident vehicle-damage-only services in England (recovery, storage, repairs, like-for-like replacement vehicles). We do not provide legal advice, insurance intermediation, or FCA-regulated claims-management services.

1) Data we collect

Contact & case data: name, phone, email, address, preferred language, vehicle details (make/model/registration), accident date/time/location, photos of damage.
Operations data: recovery/collection/drop-off addresses, repair/hire logistics, signatures, notes, and communications.
Website data: form submissions; device/IP; pages viewed; cookies (see Cookies Notice).
Special-category data: we do not seek health/medical or other special-category data. If you include it inadvertently, we minimise or delete it unless law requires retention.

2) Why we use your data & lawful bases (UK GDPR)

Coordinate requested services (eligibility checks; arrange recovery/storage/repairs/hire; provide updates). Basis: Contract (or steps at your request).
Quality, safety, fraud-prevention, training (incl. call recording), and legal record-keeping. Basis: Legitimate interests; Legal obligation for some records.
Customer support & service notifications about your case. Basis: Contract/Legitimate interests.
Marketing (optional): if you opt-in, occasional updates/offers with easy opt-out. Basis: Consent/Legitimate interests (as applicable).

3) Who we share data with

Service providers you choose (recovery, storage, repairers, replacement-vehicle firms). You contract with them directly.
IT/communications/hosting vendors (email, telephony, CRM, website).
Professional advisers/authorities where required (e.g., legal, HMRC, police).
We do not sell your data.

4) International transfers

If any vendor stores data outside the UK, we use a lawful transfer mechanism (e.g., UK adequacy, IDTA or UK Addendum to SCCs) and carry out a transfer risk assessment where required. Details available on request.

5) Your rights

You may access, correct, erase, restrict, or object to certain processing, and withdraw consent at any time (no penalty).
To exercise rights: accidentassistnetwork@gmail.com.
Fees: we don’t charge, unless a request is manifestly unfounded/excessive or for duplicate copies—then a reasonable fee may apply. You can also complain to the ICO.

6) Security

We use organisational and technical controls to protect data. No online transmission is 100% secure; please use strong passwords and be cautious with links/attachments.

7) Children

Our services target adults. We do not knowingly process children’s data.

8) Cookies

See our Cookies Notice for cookie categories, purposes and controls (including consent options).

9) Updates

We may update this notice; the effective date will change. Material updates will be signposted on our website.