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Rider Support

Non-Fault Motorcycle
Accident Claims England
Fast No-Excess Help

It’s 2 a.m. on London Bridge. Your final Deliveroo drop is seconds away when a distracted driver clips your rear wheel. You’re shaken, your bike is down—and the next order is already pinging. — a non-fault accident that wasn’t your mistake has just brought your journey to an abrupt and stressful halt. The first thought that hits you is the sheer hassle: the insurance calls, the potential excess, and if you’re a delivery rider, the income you’re losing every minute you’re not on the road. This is the moment you need a friend in your corner. This is precisely the moment Accident Assist Network was built for. We

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Why Fast Recovery Matters to Bikers & Delivery Riders

Time off the road means lost work and growing pressure. For those who depend on their bikes to earn, every minute counts. Quick recovery isn’t just about fixing a vehicle — it’s about protecting income, safety, and peace of mind so riders can get back on the road where they belong.

Key Pain Points We Eliminate

Long Roadside Waits

Industry surveys by Bennetts Insurance reveal average tow times of 2–3 hours — far too long when every minute off the road costs you.

Vehicle Downgrades

Generic courtesy cars don’t meet delivery platform requirements, leaving riders without a compliant vehicle — and without income.

Step-by-Step Bike Recovery Process

Step: 01

24/7 Accident Hotline

Call 02045771120. Our 24 x 7 multilingual team confirms non-fault status and starts action immediately.

Step: 02

90-Minute Average Bike Recovery

Specialist operatives collect and transport your motorcycle to a CCTV-monitored storage facility.

Step: 03

Like-for-Like Replacement in ≤24 Hrs

From 125 cc commuters to 650 cc tourers—even Zero Motorcycles-brand electrics endorsed by Uber Eats your replacement arrives fully insured and app-compliant.

Step: 04

Repair vs Cash-in-Lieu Choice

An independent engineer assesses damage within 48 hrs. You decide insurer-approved repair or a settlement if costs exceed 70 % of pre-incident value .

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24/7 Emergency Support

Accident Riders

England Wide Reach

While we average a 90-minute pickup across Greater London, our partner network spans other cities in England.

Why Riders Choose Accident Assist Network

Step-by-Step: Start Your Non-Fault Claim Today

1
Save Our 24/7 Hotline
Tap to dial: 0204 577 1120
2
Gather Evidence
Take photos, dash-cam footage, and witness details.
3
Call Within 60 Minutes
Faster evidence helps confirm liability quicker.
4
Sign Agreement
Understand your rights, responsibilities, and sign with confidence.
5
Receive Replacement Bike
Pick-up from collection point or get it delivered to your doorstep.
6
Claims Updates
Stay informed with regular updates on your claim.
7
Return Hire Bike
Once repairs or settlement complete, return the hire vehicle.

Secure Insurer-Approved Storage Your Bike’s Home Away from Home

24-Hour CCTV & Climate Control
Our partner storage facility exceeds security protocols:
  • Red-care alarmed perimeter, dual-factor entry and 24/7 CCTV

Replacement Motorcycle

What You Get:
While your bike undergoes repairs, we arrange like-for-like replacement motorcycles through our extensive England-wide network. No downgrades, no compromises.
  • Similar engine capacity and performance
  • Fully insured and road-legal
  • Supplies platform-approved bikes
  • Uploads hire docs directly to Uber Eats, Deliveroo, Just Eat and Stuart dashboards
  • Available within 24 hours of your claim
  • No additional excess or fees
  • Keep it until your bike is ready or insurance raise concerns

Bike Options & Delivery Platforms

Bike Category
Platforms Accepted
125 cc Commuter (e.g., Honda CB125)
Deliveroo, Uber Eats
300 cc City Runner (e.g., Yamaha R3)
Just Eat, Stuart
500 cc+ Tourer (e.g., Kawasaki Versys 650)
Amazon Flex, DPD Owner-Drivers
Electric Moped (e.g., NIU NQi GTS)
Zero-emission zones

Actionable Tip: If the engineer’s estimate exceeds 70 % of market value, total-loss is almost certain. Accepting cash can let you buy a newer pre-loved model and pocket the difference.

24/7 Emergency Support

Economy

Gig Economy Accident Reality

The gig economy has transformed London’s streets. With over 100,000 delivery riders operating across the capital, accidents are unfortunately common. Here’s what makes delivery rider claims different: Income Protection Priority – Standard insurance processes don’t account for lost gig economy earnings. We work with insurers who understand that every day off the road costs you money. Equipment Replacement – Your delivery bag, phone mount, and other work equipment often gets damaged in accidents. Our partners ensure these essential items are included in your claim. Platform Compliance – Uber Eats and Deliveroo have specific vehicle requirements. We ensure your replacement bike meets all platform standards so you can continue working immediately.

Uber and Deliveroo Rider Claims

Delivery riders face unique challenges when involved in accidents. Unlike traditional commuters, your bike is your business tool, and any downtime directly impacts your income.

01

Common Delivery Rider Scenarios

The Door Strike – Most common accident type for delivery riders. Car doors opening into cycle lanes cause significant damage and injuries.

Junction Collisions – Busy London junctions where cars fail to see motorcycles, especially during peak delivery hours.

Parked Car Incidents – Riders navigating tight spaces between parked cars and traffic often face scrapes and collisions.

Fast-Track Service for Riders

  • Priority handling for gig economy workers
  • Income loss documentation for insurance claims
  • Platform liaison to maintain your rider status
  • Multi-language support in 5 languages

Maintenance, Insurance & Rider Support While You Hire

  • All-risk cover: Class 3 hire-and-reward insurance, £0 excess to you for non-fault incidents.
  • 24-hr breakdown: Nationwide network, free recovery back to our depot and swap-out bike if needed.
  • Daily safety texts: Tyre-pressure & chain-lube prompts every three days—opt-out anytime.
  • Accidental damage (your fault): Capped liability so you’re never facing a four-figure invoice; see hire agreement for thresholds.

Who Pays for Motorcycle Repairs When Not My Fault?

The at-fault party’s insurance company covers all legitimate costs, including:

  • Repair costs or replacement value
  • Recovery and storage

  • Courtesy bike rental
  • Any damaged personal equipment

You shouldn’t pay anything upfront. If the other party disputes fault, we’ll advise you of your options and potential risks and liabilities.

DISCLAIMER

Accident Assist Network coordinates vehicle-damage claims only. We are not FCA-regulated, do not offer personal-injury services, and our work is not covered by the Financial Ombudsman Service or Financial Services Compensation Scheme.

What You Get With Us

Round-the-Clock Hotline

No Upfront Cost (Non-Fault)

Multilingual Support

England wide Coverage

Where possible, costs are recovered from the at-fault insurer. Any fees or terms will be clearly explained before you agree to proceed.

FAQS

Common questions about
our services

Mostly within 24 hours of non-fault confirmation—often same-day inside the M25.

 

Yes. Under Consumer Rights Act 2015, you can select your preferred repairer.

 

We supply dash-cam footage, witness statements and engineer reports.

 

No. We’re a non-FCA-authorised accident-management company focusing on vehicle damage.

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