Holiday Accident Claim 5 Things UK Drivers Must Know
Holiday Accident Claim made simple: a calm, step-by-step guide…
It’s 2 a.m. on London Bridge. Your final Deliveroo drop is seconds away when a distracted driver clips your rear wheel. You’re shaken, your bike is down—and the next order is already pinging. — a non-fault accident that wasn’t your mistake has just brought your journey to an abrupt and stressful halt. The first thought that hits you is the sheer hassle: the insurance calls, the potential excess, and if you’re a delivery rider, the income you’re losing every minute you’re not on the road. This is the moment you need a friend in your corner. This is precisely the moment Accident Assist Network was built for. We
Time off the road equals lost income. A joint study by Deliveroo & Sheffield University found gig riders’ median earnings drop £11.40 per hour when their own vehicle is unavailable (sheffield.ac.uk/media/gig-economy-study). Meanwhile, the Royal Society for the Prevention of Accidents (RoSPA) reports that powered-twowheelers represent 25 % of all serious UK road casualties despite making up just 2 % of traffic (rospa.com/road-safety/Resources/Statistics).
Industry surveys by Bennetts Insurance reveal average tow times of 2–3 hours — far too long when every minute off the road costs you (Source: Bennetts BikeSocial).
Generic courtesy cars don’t meet delivery platform requirements, leaving riders without a compliant vehicle — and without income.
Call 0203 146 3556. Our 24 x 7 multilingual team confirms non-fault status and starts action immediately.
Specialist operatives collect and transport your motorcycle to a CCTV-monitored storage facility.
From 125 cc commuters to 650 cc tourers—even Zero Motorcycles-brand electrics endorsed by Uber Eats (uber.com/gb/en/eats/faq/vehicles)—your replacement arrives fully insured and app-compliant.
An independent engineer assesses damage within 48 hrs. You decide insurer-approved repair or a settlement if costs exceed 70 % of pre-incident value (threshold detailed by independent expert Motor Claim Guru (motorclaimguru.co.uk/total-loss-thresholds)).
While we average a 90-minute pickup across Greater London, our partner network spans other cities in England.
Actionable Tip: If the engineer’s estimate exceeds 70 % of market value, total-loss is almost certain. Accepting cash can let you buy a newer pre-loved model and pocket the difference.
The gig economy has transformed London’s streets. With over 100,000 delivery riders operating across the capital, accidents are unfortunately common. Here’s what makes delivery rider claims different: Income Protection Priority – Standard insurance processes don’t account for lost gig economy earnings. We work with insurers who understand that every day off the road costs you money. Equipment Replacement – Your delivery bag, phone mount, and other work equipment often gets damaged in accidents. Our partners ensure these essential items are included in your claim. Platform Compliance – Uber Eats and Deliveroo have specific vehicle requirements. We ensure your replacement bike meets all platform standards so you can continue working immediately.
Delivery riders face unique challenges when involved in accidents. Unlike traditional commuters, your bike is your business tool, and any downtime directly impacts your income.
The Door Strike – Most common accident type for delivery riders. Car doors opening into cycle lanes cause significant damage and injuries.
Junction Collisions – Busy London junctions where cars fail to see motorcycles, especially during peak delivery hours.
Parked Car Incidents – Riders navigating tight spaces between parked cars and traffic often face scrapes and collisions.
The at-fault party’s insurance company covers all legitimate costs, including:
Recovery and storage
You shouldn’t pay anything upfront. If the other party disputes fault, we’ll advise you of your options and potential risks and liabilities.
Accident Assist Network coordinates vehicle-damage claims only. We are not FCA-regulated, do not offer personal-injury services, and our work is not covered by the Financial Ombudsman Service or Financial Services Compensation Scheme.
Mostly within 24 hours of non-fault confirmation—often same-day inside the M25.
Yes. Under Consumer Rights Act 2015, you can select your preferred repairer.
We supply dash-cam footage, witness statements and engineer reports.
No. We’re a non-FCA-authorised accident-management company focusing on vehicle damage.
Holiday Accident Claim made simple: a calm, step-by-step guide…
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