0 + years of experience

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24 x 7 Mulitlingual Support

Your Trusted Partner in Accident Claims

Who We Are and Where You’ll Find Us

Had an accident? Call a trustworthy friend. One call, we sort all.”
That’s not just a slogan—it’s the promise behind every call we take and every vehicle we deliver.

Accident Assist Network is a London-based accident claims coordination service, dedicated exclusively to helping non-fault drivers manage vehicle damage smoothly and efficiently.

Operating from our London hub, we support drivers
riders, and taxi operators across
England by arranging :

24 x 7 Response

Safe & Secure Recovery

Our day-to-day Purpose

Empathetic Advisor

Give every caller an empathetic advisor—never a script-reading bot.

Paperwork Off Your Plate

Shoulder the paperwork burden so you can keep family and earnings intact.

Insurance in Plain English

Translate the legalese of insurers into the plain words of friendship.

Our Contact Channels

Channel
Details
Availability
Phone
0204 577 1120
24/7
WhatsApp
+44 7585 300 600
Chat Voice File-share
Email
accidentassistnetwork@gmail.com
9 am–6 pm weekdays
Walk-in
Viglen House, Wembley
By appointment

OUR APPROACH

Our Friend-First Mission and Vision

Empowering non-fault drivers with fast, friendly accident support through trust, transparency, and multilingual communication.

Mission

We arrange recovery, repairs, and replacement vehicles within 24 hours—explained in your language—ensuring every non-fault driver feels supported with clarity, speed, and trust.

Vision

To be London’s most trusted friend-first accident-help network, resolving non-fault vehicle headaches swiftly across England.

How We Live Our Promise

Touch-Point Target KPI How We Deliver
Hotline & WhatsApp Answer ≤ 30 s UK-based team, no IVR menus
Replacement hire Vehicle arrival ≤ 24 h* Dedicated logistics partner
Multilingual care 5 languages live Bilingual case managers
Fee clarity £0 up-front Fee only after insurer pays

OUR NETWORK

Why Choose Accident Assist Network Instead of Going It Alone?

Get expert help, faster recovery, and peace of mind—Accident Assist Network simplifies every step after a non-fault road accident.

One call, complete coordination

No ping-ponging between recovery firms, repair shops and hire desks.

Single point of contact

one WhatsApp thread for updates in your language.

Protection of your own policy

Our partner companies pursue costs directly from the at-fault insurer, helping you avoid paying an excess or jeopardising your no-claims discount.

Like-for-like vehicle focus

A plated minicab driver gets another plated minicab, not a basic hatchback. A biker

Five-language support

We break language barriers that stall many claims. English | Română | اردو | தமிழ் | हिन्दी

high-cost

Transparent written costs

Every fee is set out in plain language before you authorise us to act.

Community roots

Our advisors live the same London traffic life you do—they understand TfL plate renewals, Congestion Charge zones and late-night shifts.

Liability warning

if the insurer later disputes fault, you’ll know your potential exposure in writing before you sign.

OUR FOUR STEPS

How Our Four-Step Vehicle-Damage Assistance Process Works

Community roots

Our advisors live the same London traffic life you do—they understand TfL plate renewals, Congestion Charge zones and late-night shifts.

Recovery, Storage & Like-for-Like Hire

Repair or Cash-in-Lieu & Final Fee

Key Metric/Benefit

Contact & Triage 24/7 phone/WhatsApp

verify non-fault status & Accident details Average response: Immediate; confirms eligibility in minutes.

01

Recovery & Storage

Arrange 24h recovery to secure storage. No downtime; prevents licensing breaches for taxis/PHVs.

02
taxi-cab

Replacement Hire Reserve like-for-like vehicle

Replacement Hire Reserve like-for-like vehicle (e.g., EV, taxi-plated) via 1000+ partner network; delivered within 24h. Prestige cars. Small Cars. Taxi Plated cars. Motor bikes. Vans. No upfront cost; multilingual paperwork explanation.

03

Repairs & Settlement

Manufacturer-standard repairs or cash-in-lieu for total loss; fee deducted post-settlement. 0 upfront £. Protects no-claims bonus

04

TESTIONIALS

Customer experiences

"The team provided exceptional financial guidance tailored to my needs. Their expert advice helped me grow my investments while ensuring financial security for the future. I highly recommend their services for anyone seeking trusted, personalized financial solutions!"

Arlene McCoy Co. Founder

"The team provided exceptional financial guidance tailored to my needs. Their expert advice helped me grow my investments while ensuring financial security for the future. I highly recommend their services for anyone seeking trusted, personalized financial solutions!"

Finance Services Co Founder

DISCLAIMER

Accident Assist Network coordinates vehicle-damage claims only. We are not FCA-regulated, do not offer personal-injury services, and our work is not covered by the Financial Ombudsman Service or Financial Services Compensation Scheme.

What You Get With Us

Round-the-Clock Hotline

No Upfront Cost (Non-Fault)

Multilingual Support

Nationwide Coverage

FAQS

Common questions about
our services

In 94 % of cases we deliver within 24 h once checks clear.

No. We recover costs directly from the at-fault insurer. (See GOV.UK “Vehicle insurance after an accident”)

No—our focus is strictly vehicle damage, recovery and like-for-like hire.

Driving licence, V5C, crash reference, plus valid TfL/council plate for taxis.

English, Romanian, Urdu, Tamil, Hindi—select your preference on first call.

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